In-depth commercial know-how equips companies to meet this challenge, but most incumbents lack the commitment to invest in building and maintaining the relevant cutting-edge capabilities. Changing regulations and digitization are also disrupting overall market stability. And finally, prices are more transparent thanks to comparison portals, including Powershop, Simply Switch, and Verivox. Second, customers expect more based on their experiences in other industries-telecommunications companies (telcos) invested in customer service early on, and more recently digital players such as Amazon and Uber have set a new standard for customer experience. First, competition has increased as the market now attracts a multitude of experienced customer-management and digitization players, such as 1&1 Internet and Deutsche Telekom in Germany. Oops, I don't need a new service, I just want to sign on for utilities where I liveįor setting up your utility account, visit Sign Up for Utilities.Three of these developments are particularly important. Working Procedures & Guidelines for Construction, Repair & Connection of Consumer Services
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